We’re HIRING!

An Awesome Help Desk Technician

Salary Depends on Experience

We are seeking a motivated professional to join our team as a Help Desk Technician. The help desk tech is responsible for taking care of technical issues that our clients have. This position is crucial to our mission of helping small/medium sized businesses get along better with technology!

We’re looking for an AWESOME Help Desk Support Technician to join our team. Is that you? will provide phone, remote, in-shop, and on-site based IT support to our Clients. They could spend some time On-Site so a reliable source of transportation is necessary. This position requires a team player who is not only passionate about technology and keeps up with all the latest trends, but also willing to learn from the inside and take direction and guidance from all branches of our team. Strong interpersonal skills are a must, as well as great organizational skills and a drive to be the best at what they do. Being very professional while still maintaining the culture that makes us SabinoCompTech is crucial, as well as GREAT customer service skills.

Awesome Help Desk Techs provide phone, remote, in-shop, and on-site based IT support to our Clients. They could spend some time On-Site so a reliable source of transportation is necessary. This position requires a team player who is not only passionate about technology and keeps up with all the latest trends, but also willing to learn from the inside and take direction and guidance from all branches of our team. Strong interpersonal skills are a must, as well as great organizational skills and a drive to be the best at what they do. Being very professional while still maintaining the culture that makes us SabinoCompTech is crucial, as well as GREAT customer service skills.

Responsibilities include the following:
• Provide technical support through phone, remote, in-shop, and onsite services during normal working hours (8am-5pm).
• Provide limited phone support for customers looking for guidance on using their computer systems.
• Utilize RMM and PSA platforms to maximum efficiency.
• Monitor support ticket queue, pickup tickets based on internal company processes, contact clients to begin remediation.
• Resolve tickets taken from the queue.
• Identify and escalate critical events.
• Fully document all steps taken with each client to keep the team working smoothly.
• Install, reinstall, configure and troubleshoot Desktop operating systems, software and hardware.
• Discuss / design / implement solutions to enhance the customer experience (both customer technical needs and internal processes).
• Installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, servers, desktop computers, switches, routers, and firewalls.
• Troubleshoot & self/team research business applications, desktop, server, and network device errors.
• Maintain open communications with all team members to actively assist in resolving issues for clients.
• Possible ON-CALL emergency services after business hours, holidays, or weekends. (Compensation for after-hours work)

Skills:
• 1 – 2 years or greater Managed Service Provider IT support experience.
• Have the ability to resolve and close most support ticket issues without the need to escalate.
• Service oriented approach – you want to get the job done and get it done correctly.
• Customer service skills of the highest quality. We have a strong company culture fueled by our love for the industry and our clients.
• Ability to work on multiple projects with minimum oversight (shadowing). Our team learns from the inside out but self-growth is very important.
• Eager to learn: keeps up to date on current technologies and skilled at absorbing new technologies quickly.
• Knowledge of various technologies.
• Team player, ready to attack each day, teachable/constructive attitude, willing to advance and grow.
• Attention to detail on every single support request or job.
• Ability to convey technical information to nontechnical clients in a respectable manner.
• Ability to handle stress and be mindful of peers.
• Experience in the following: Windows XP, Vista, 7, 8, and 10. Windows and Mac Server operating systems. Microsoft Office products, Multiple Anti-Malware solutions, Backup solutions, Anti-Spam Solutions, Network Cabling Skills, Various forms of VPN configuration & troubleshooting, Network printer troubleshooting, Active Directory user configuration and management, Network support and administration.

SabinoCompTech’s core values are:
*Integrity and Passion
*Creative Problem Solving; Being Innovative
*Collaboration
*Being Forward Thinking
*Having Balance
*Being Human

Everything we do as a company is to improve someone’s life. If you believe the same things – and you have the skills, this is the job for you!

Email your resume addressed as The Awesome Help Desk Tech in the subject line and add salary expectations to Nancy@sabinocomptech.com.